It is Hello Car Loans priority to protect your personal information and ensure that your personal information is used appropriately.

Privacy Policy

Hello car loans is a division of Sydney Mortgage Options Pty Ltd - Australian Credit License (ACL) 497002

Hello car loans referred to as "us," "we," "our," "Hello car loans" is the owner and operator of the www.hellocarloans.com.au website.

This Privacy Policy applies to the Hello car loans website, any sub domains, other websites or web pages we own or operate that include a link to this policy.

How we collect your Personal Information

We will only collect personal information from you that is relevant to providing products and services to you. This information will only be collected with your prior consent (your consent may be express or implied), or otherwise in accordance with the Privacy Act.

We may at times collect from you, personal information about someone else. This may occur when applying for finance in joint names and personal information is provided about a spouse, family member or other person. If this occurs, you must insure that you have their consent to provide such information about them.

Upon accessing our website, you may be contacted by one of our Finance consultants who will assist in answering any questions - please note all information given is general product information and only relates to our products. You may advise our Finance consultant that you do not wish for further assistance.

Personal Information

For you to take certain actions on the Sites, we may require you to provide us with Personal Information includes the following types of data:

• Name, address, email details, contact numbers, date of birth and driver's licence;
• Vehicle details
• Information collected from marketing campaigns and product research
• Any other information a person provides to us; and
• Any other personal information which Hello Car Loans is required to collect for identification verification purposes.

If you make an application for consumer or commercial credit, Hello Car Loans may do any, or all of the following:

• Notify a credit reporting agency you have applied for credit with them, the amount of credit requested
• Provide your personal information to a credit reporting agency
• Exchange credit information about you with a credit reporting agency and any credit provider named in a credit report from that agency, or any credit provider named in your application
• Disclose information about your proposed loan and your credit information to a guarantor or a prospective guarantor.

Hello car loans using my Personal Information?

We use your information in a variety of ways to help us run the Sites. This may be any, or all of the following:

• To facilitate the processing of a transaction between you and a third party
• To administer your account and respond to customer service enquiries
• To send you updates about the Sites, improve our sites and marketing

Keeping Personal Information confidential?

Hello car loans will keep your Personal Information private and will not share it with other third parties, except as otherwise stated in this privacy policy or unless such disclosure is necessary to:

• Comply with a court order or other legal process,
• To protect our rights or property,
• Regarding our sale, merger, consolidation, change of control,

Information we may collect and hold:

Like many other website, Hello car loans may automatically collect certain information when you visit our sites. This information log may include: IP addresses, type of browser, internet service provider, date/time stamp, referring/exit pages and many clicks to analyse trends. Information of this type is not linked to any information that is personally identifiable but helps us improve the user experience of our website.

Cookies:

Hello car loans does use cookies as a data collection device in conjunction with our website to provide a more customised web page content based on the visitor’s browser type or other information that the visitor sends via their web browser. We use a third party to gather information on how you and others are using the sites, however we won't share personal date with a third party to market their product or services to you unless we have your permission.

Privacy Policy Changes:

Hello car loans reserves the legal right to make changes to the Privacy Policy anytime. 

Contact Us

All correspondence related to privacy matters should be directed to:

Post by address:

Attn: Privacy Officer
Hello car loans
P.O Box 4009
Homebush South NSW 2140
Telephone: (02) 8093 0841
Email: enquiry@hellocarloans.com.au

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond and provide you with a person of direct contact in handling your matter and when you can expect a further response.

Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer Louie Estephan on (02) 8093 0841

We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our complaints officer you may make a complaint to our External Dispute Resolution Scheme, Australian Financial Complaints Authority or "AFCA". AFCA offer consumers an independent and fair external dispute resolution service, as approved by ASIC. AFCA can be contacted on 1800 931 678 or visit www.afca.org.au

Should you wish find out more about the privacy legislation or the Australian Privacy Principles, we recommend that you visit the Australian Government Office of the Australian Information Commissioner website www.oaic.gov.au.