It is Hello Car Loans priority to protect your personal information and ensure that your personal information is used appropriately.
Hello car loans is a division of Sydney Mortgage Options Pty Ltd - Australian Credit License (ACL) 497002
Hello car loans referred to as "us," "we," "our," "Hello car loans" is the owner and operator of the www.hellocarloans.com.au website.
We will only collect personal information from you that is relevant to providing products and services to you. This information will only be collected with your prior consent (your consent may be express or implied), or otherwise in accordance with the Privacy Act.
We may at times collect from you, personal information about someone else. This may occur when applying for finance in joint names and personal information is provided about a spouse, family member or other person. If this occurs, you must insure that you have their consent to provide such information about them.
Upon accessing our website, you may be contacted by one of our Finance consultants who will assist in answering any questions - please note all information given is general product information and only relates to our products. You may advise our Finance consultant that you do not wish for further assistance.
For you to take certain actions on the Sites, we may require you to provide us with Personal Information includes the following types of data:
If you make an application for consumer or commercial credit, Hello Car Loans may do any, or all of the following:
We use your information in a variety of ways to help us run the Sites. This may be any, or all of the following:
Like many other website, Hello car loans may automatically collect certain information when you visit our sites. This information log may include: IP addresses, type of browser, internet service provider, date/time stamp, referring/exit pages and many clicks to analyse trends. Information of this type is not linked to any information that is personally identifiable but helps us improve the user experience of our website.
All correspondence related to privacy matters should be directed to:
Attn: Privacy Officer
Hello car loans
P.O Box 4009
Homebush South NSW 2140
Telephone: (02) 8093 0841
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond and provide you with a person of direct contact in handling your matter and when you can expect a further response.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer Louie Estephan on (02) 8093 0841
We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our complaints officer you may make a complaint to our External Dispute Resolution Scheme, Australian Financial Complaints Authority or "AFCA". AFCA offer consumers an independent and fair external dispute resolution service, as approved by ASIC. AFCA can be contacted on 1800 931 678 or visit www.afca.org.au
Should you wish find out more about the privacy legislation or the Australian Privacy Principles, we recommend that you visit the Australian Government Office of the Australian Information Commissioner website www.oaic.gov.au.